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Frequently asked questions for Employees using Employee Assist:

Posted 2 June 2016 under Tax

  1. When I am done with the tax return, I receive a payment screen?

This means that you did not login through the voucher email. Please log out of TaxTim, go to the email and click on the “Click here to Start”. This should activate your voucher, removing the payment screen.

  1. I cannot remember my password?

No problem, you can always reset your password. On the login screen of the website, click on “Forgot your password”. You will see a screen where you should put in your email. A reset link will be emailed to you. Once you receive this link, click on it and you can reset your password. Easy!

  1. My password does not want to reset or when I reset it, my log in still does not want to work?

This normally happens when the internet connection is bad. All you can do is just to wait a bit, anywhere between 10 min to 20 min, for the servers to replicate and to make the necessary changes. If the problem still persists, please reset your password again.

  1. If I received more than one PAYE 5 certificate, where do I complete the second one?

When you completed all the questions for the 1st PAYE 5 certificate, Tim will ask you the below question:

“Well done, you've updated your tax return with THIS PAYE 5 certificate! Did you receive another PAYE 5 certificate from a employer? If so, please get this one out now.”

Here you can say yes and then complete the information for your 2nd certificate.

  1. I receive a car allowance, but TaxTim did not ask for the car expenses?

This means that you did not setup your tax return correctly and you would have a brown tax

return now, instead of a blue or yellow return.

What you should do is log in to TaxTim, go to your tax return questions. Under TaxTim’s cartoon is a “SETUP” button. Click here – this will take you to the return setup page. Under the Orange button, it will say “You chose the Brown Form package”. This you will need to change, so click there to change. Now choose the blue form package. Now select the sections which you will need to complete, read them carefully. Then click to continue. To claim motor vehicle expenses specifically click on the motor vehicle expenses section. Then click to continue and you can finish up your return.

If you want to know what each type of tax return means, please read the blog: Choosing a Return

  1. I printed a Blue Tax return, but normally I submit a Brown tax return. Can I change the return?

Yes you can, This means that you did not setup your tax return correctly and you would have a blue tax return now, instead of a brown return.

What you should do is log in to TaxTim, go to your tax return questions. Under TaxTim’s cartoon is a “SETUP” button. Click here – this will take you to the return setup page. Under the Orange button, it will say “You chose the Blue Form package”. This you will need to change, so click there to change. Now choose the brown form package. Now select the sections which you will need to complete, read them carefully. Then click to continue.

Then click to continue and you can finish up your return.

If you want to know what each type of tax return means, please read the blog: Choosing a Return

  1. I answered a question wrong and already printed my tax return. Can I go back and change the answer?

You can go back to your questions/conversation with TaxTim and make changes where necessary as many times as need be, until you are satisfied with your tax return. Here is how to: If you are in the view on the webpage where you can see your completed tax return, look right above the return is a medium sized orange arrow button, pointing to the left, under the arrow it states, "change an answer". Click here, this will take you back to the questions/conversation with Tim, and you can scroll down to the answer you wish to change. As changes are made, the changes will be saved automatically.

  1. My tax return says I have to make an additional tax payment. How do I make a tax payment?

Please follow the link to our blog: How to make a Tax payment

  1. My tax return is printing very small?

This could be the web browser you are using. If you are using Internet Explorer, the print settings are smaller. If you use Chrome then the print setting will be excellent. So try to print your tax return through using Chrome.



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